Storage Squad LLC.
Terms and Conditions
Please read these Terms and Conditions (the “Terms,” “Terms and Conditions” or the “Agreement”) carefully. These Terms govern your access to and use of the storagesquad.com website, including all information, pick-up, storage, delivery or other services and other content provided on the storagesquad.com website (collectively, the “Website”). By accepting these Terms or by accessing and using the Website, you agree that: (1) you have read and agree to be bound by these Terms, and (2) these Terms constitute a binding agreement between you and Storage Squad LLC. and one or more affiliates (collectively, the “Company,” “Storage Squad,” “we,” or “us”).
These Terms are in addition to, and not in lieu of, any other conditions outlined on the Website or agreement(s) Storage Squad may enter into with any user. In the event of conflict between these Terms and any other condition outlined on the Website or agreement(s), these Terms shall control. Storage Squad may revise these Terms from time to time when it is appropriate or necessary, without prior notice to you. Please check this page periodically to take notice of any changes to the Terms. If you do not agree to these Terms, you are not permitted to access or use the Website. Your continued use of the Website with the revised Terms shall constitute your acceptance of the Terms any changes.
PLEASE BE AWARE THAT THESE TERMS CONTAIN PROVISIONS GOVERNING HOW TO RESOLVE DISPUTES BETWEEN YOU AND STORAGE SQUAD. AMONG OTHER THINGS, THEY INCLUDE AN AGREEMENT TO ARBITRATE WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND US SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION, UNLESS YOU OPT OUT, AS PROVIDED BELOW. THEY ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER. PLEASE READ THESE TERMS, INCLUDING THE DISPUTE RESOLUTION SECTION CAREFULLY.
USER RESPONSIBILITIES
By using this Website, you represent, warrant and agree that: You are at least 18 years of age and of full capacity to form a legally binding contract. You will provide valid payment information when necessary and pay all outstanding charges when due. You will not file any chargeback or claim without first attempting to resolve the dispute informally with the Company. Your acceptance of these Terms does not and will not violate any other agreement to which you are bound, or any law, rule, regulation, order or judgment to which you are subject. You are solely and exclusively liable for your conduct via the Website. Other than as strictly permitted hereunder you are using the Website strictly for personal, non-commercial purposes.
PRIVACY POLICY
Please click here to view our Privacy Policy, which applies to personal information collected from or provided by you on the Website.
LINKS TO THIRD PARTY SITES
The Website may contain links to websites owned or operated by third parties or otherwise contain content provided by third parties (“Third Party Materials”). Such Third Party Materials are provided solely as a convenience to you, and Storage Squad is not responsible for, does not endorse, and makes no representation regarding any Third Party Materials. If you decide to visit any third party site linked to this Website, you do so at your own risk. We encourage you to review the privacy policy and terms of use for such third party sites.
PROHIBITED CONDUCT
Users of the Website may not:
1) Copy the Website’s content for republication, either online or on paper, without prior express written permission from the Company;
2) Submit unsolicited bulk or commercial messages to the Website, other users, or third parties. Any unsolicited message may not direct the recipient to any third party site or other resource accessed via our Website in order to gain a competitive advantage;
3) Use the Website for illegal purposes. You will remain responsible for complying with all laws applicable to your use of the Website or the services obtained through it;
4) Interfere with the proper working of the Website. You will not impersonate any other person or entity, submit any false, defamatory, offensive, harassing material, or any material that infringes or violates another party’s intellectual property rights and rights of privacy and publicity;
5) Transmit or otherwise make available through or in connection with the Website any virus, “worm,” “Trojan Horse,” “time bomb,” “web bug,” spyware, or any other computer code, file, application or program that is malicious or defective, and may, or is intended to, damage or hijack the operation of any hardware, software or telecommunications equipment, or any other actually or potentially harmful, disruptive, or invasive code or component;
6) Copy, modify, alter, adapt, make available, translate, reverse engineer, decompile, or disassemble any portion of the Website;
7) Interfere with or violate other users’ rights to privacy, or harvest or collect data and information about other users without their express consent, whether manually or with the use of any robot, spider, crawler, site search or retrieval application, or other automatic device or process to access the Website index and/or data-mine information.
If the Company finds that you have engaged in any of the above listed prohibited conduct, or have violated any other provisions in these Terms, the Company reserves the right, at its sole discretion, to immediately terminate your access to and use of the Website.
STORAGE POLICY
The services offered via the Website shall include pickup, storage, and delivery of the Customer’s items, including, but not limited to, the items listed on the Website, such as boxes, bins, refrigerators, chairs, luggage, and bicycles (the “Items”), to a destination within a three (3) mile radius of the campus location at which the Items are picked up. The Items shall be stored at a climate controlled facility selected at the sole discretion of Storage Squad. A climate controlled storage facility is defined as a storage facility that maintains a safe temperature for the storage of possessions and is effectively ventilated. The Customer understands that this does not guarantee that the storage facility is air-conditioned or heated.
The Customer understands that the storage period included in pricing for the Items is four (4) months (the “Storage Period”). Should the Items remain stored by Storage Squad longer than the Storage Period for any reason, the Customer shall be charged for an additional four (4) month Storage Period at the current rate at the time such charge is made.
For the Items placed in summer storage, the Company reserves the right to assume ownership of any abandoned Items two weeks subsequent to the final delivery date of the Customer’s service year, as further described in the Payment Policy section of these Terms.
PICKUP POLICY
Prior to Storage Squad’s pickup of the Customer’s goods (the “Pickup”), Storage Squad shall require the Customer to select a specific location (the “Pickup Location”) at a set time and date (the “Pickup Time”) for the Delivery within a window of Pickup Times determined by the Company. Storage Squad will finalize Pickup Time; the Customer agrees to be present at the Pickup Location during the Pickup Time.
The Customer will incur a fee of $75 for each rescheduling or cancellation if notice is not provided at least 1 week prior to the Pickup Date for cancellations, or at least 72 hours prior to the Pickup Date for rescheduling.
SUPPLY KITS
By signing up for service, you acknowledge and agree to the following:
1) Recommended Timing: Customers are strongly encouraged not to select a shipping date within fourteen (14) days of their scheduled pickup date. While estimated delivery or timelines are typically 3–5 business days, these timeframes are not guaranteed and may be impacted by carrier delays, weather, or other factors outside of Storage Squad’s control.
2) No Guarantee of Delivery Prior to Pickup: Storage Squad does not guarantee that Supply Kits will arrive prior to your scheduled pickup date, particularly for orders placed within fourteen (14) days of pickup. Customers assume all risk associated with late or delayed deliveries.
3) No Refunds for Shipping Delays: Shipping delays do not qualify for refunds, credits, or service adjustments. Supply Kit orders are considered fulfilled once shipped.
DELIVERY POLICY
Prior to Storage Squad’s delivery of the Customer’s Items (the “Delivery”), Storage Squad shall require the Customer to select a specific location (the “Delivery Location”) at a set time and date during the Delivery Times determined by the Company. Storage Squad will finalize Delivery Time; the Customer agrees to be present at the Delivery Location during the Delivery Time. If the Customer is not present at the Delivery Location at the Delivery Time, the Customer’s Items may be left without notice in a location deemed reasonable by a Storage Squad employee, and this action shall constitute the Delivery. After the Delivery, the Company shall no longer assume any liability for the well-being of the Items delivered by Storage Squad.
The Customer agrees and acknowledges that failure to be at the Delivery Location at the Delivery Time may result in a $75 missed appointment fee. If the Customer is not present for the Delivery, the Customer’s roommate may sign to indicate that the Items were delivered in acceptable condition. In advance of the Delivery, the Customer may also permit Storage Squad, either verbally or via written correspondence, to leave the Items in any location specified by the Customer.
The Customer acknowledges that the Delivery must be within a three (3) mile radius of the campus location at which the Items were picked up. The Customer shall pay a fee, as defined in the Additional Pricing and Services section of these Terms, for any Delivery outside of this radius. The Customer acknowledges that access to the Customer’s stored Items or the Delivery of the Items, shall be permitted only upon payment of the Fees as noted in the Additional Pricing and Services section of these Terms. The Customer must provide notice of a request for access to the Items or the Delivery of the Items at least ten (10) days prior to the Delivery Date/Time. The Customer shall pay a fee, as defined in the Additional Pricing and Services section of these Terms, for any request for the Delivery of the Items outside of the window of Delivery Times predetermined by the Company. Changes to the Delivery Date or Delivery Location must be communicated to Storage Squad at least fourteen (14) days prior to either the original Delivery Date or a modified Delivery Date, whichever is earlier. Modification of the original Delivery Date may require the Customer to pay additional fees pursuant to the Additional Pricing and Services section of these Terms.
RESTRICTED ITEMS
In using the Company’s services, you agree not to pack any firearms, hazardous or illegal materials as defined by any federal, state, or local government in the United States. Liquid items or other items that may impose a risk to the customer’s own or others’ belongings may not be stored or shipped. Cash, jewelry, collectibles, and other similar items of high value may not be packed or stored. If such items are packed or stored, all liability shall be assumed by the Customer. The Customer accepts full responsibility and liability for any damage or losses that result from the Customer’s failure to adhere to these service restrictions and shall indemnify Storage Squad for any related damages or liabilities. Storage Squad reserves the right to refuse the storage of any item which its representatives deem illegal, hazardous, and/or may damage equipment or any other items stored. Storage Squad reserves the right to refuse storage of any item for any reason. The Company reserves the right to open and inspect any package remitted to it for storage or shipping as Storage Squad or any of its agents or representatives deems necessary.
PACKING AND ADDITIONAL PROTECTION OF THE ITEMS
The Customer shall read and accepts the packing tips as listed on the Website. The Customer agrees that the packing of the Items is the sole responsibility of the Customer. Storage Squad offers additional protection for the Items per the Customer’s request. This service is available for an additional fee per moving blanket and an additional fee per mattress bag. The Customer understands that this protection is to be applied to the Item by the Customer. The Customer understands that this additional fee is separate from additional declared value insurance. Additional declared value insurance must be purchased in addition to protecting the Items. Examples of such additional protection include, but are not limited to, moving blankets, plastic wrap, bubble wrap, and garbage bags.
PAYMENT POLICY
The Customer shall pay for the services via credit or debit card. You authorize Storage Squad to charge the credit or debit card provided by you for all purchases made through the Website, plus applicable taxes and fees. You represent that you have the legal right to use any credit or debit card or other payment method provided by you and accepted by Storage Squad, and you further agree to promptly pay for any order through the Website placed by you or anyone who you allow to use your account credentials or password, including members of your family, friends or any other person. A reservation fee is required at the time of sign-up. The reservation fee secures your spot for Storage Squad’s Summer Storage or Ship to School service. It allows us to reserve your pickup date, plan logistics, and allocate the necessary labor and vehicle resources for your service.
The reservation fee is fully refundable until two weeks prior to your scheduled pickup date, or shipping of your free packing supply kit—whichever comes first. After that point, the fee becomes non-refundable due to the commitments made on your behalf. Supply kits
will be shipped from a regional distribution center and typically arrive within 3–10 business days after sign-up. We recommend making your reservation at least 2 weeks prior to your
pick-up date to ensure timely delivery of your supplies. Please note that once supplies are shipped, no refunds or credits will be issued.
Storage Squad shall utilize a third-party payment processor to handle your payment for the Services. You authorize Storage Squad and the applicable payment processor to auto-charge amounts required for the services you select, which can includes taxes, service fees and other charges (the “Fees”). The Company shall not have access to or store any of your personal financial information. For the avoidance of doubt, Storage Squad may increase, add or change any fees charged to Customer upon 30 days’ prior notice to Customer.
After the Pickup of the Customer’s Items, a copy of customer’s final invoice shall be made available on the customer’s account portal. After a three (3) day period, the Customer’s account shall be charged the full amount for services rendered along with any fees as shown in the Customer’s invoice. Storage Squad will make every effort to obtain full payment, whereas the Customer may be subject to late Fees for each additional seven (7) day period where invoices are not paid in full. In the event that incorrect credit card information is given or payment processing is inhibited in any way, the Customer shall remain responsible for payment of all Fees to Storage Squad until the Customer pays the Fees in full and such Fees are received by Storage Squad. Should the Customer fail to pay the remaining balance, Storage Squad reserves the right to retain such Customer’s Items until full payment is received. The Customer understands and acknowledges that delayed payments may cause the delay of the Delivery as well as the assessment of additional Fees (the “Additional Charges”) due to rescheduling. The Customer acknowledges that failure to pay any invoice will result in being sent to collections and Customer is responsible for all collection fees. Accounts that are unable to be collected and are not paid within the Storage Period may result in the holding of the Customer’s Items as collateral. If payment is not made when due, the Customer’s Items may be sold, donated, or otherwise disposed of if the Customer fails to pay the balance due. The Customer acknowledges that the Customer’s failure to be present at the Delivery Time and the Customer’s subsequent failure to communicate with Storage Squad concerning an alternate arrangement for the Delivery shall constitute the abandonment of the Items. Storage Squad shall attempt to contact the Customer a minimum of four times to collect the outstanding Fees and make arrangements to return the Items to the Customer. If the Customer fails to respond to Storage Squad after four attempts, and more than two weeks has passed after the Delivery Time, Storage Squad reserves the right to dispose of the Items as the Company sees fit.
ADDITIONAL PRICING & SERVICES
Please contact out Customer Care Team regarding fees when scheduling services. Prices are subject to change without notice. In addition to such Fees, various additional charges.
PROMOS & SERVICES
Pricing for all Services shall be in accordance with the price list on the Website. Prices are subject to change without notice. Promotional Offers cannot be combined. Whenever PLAN26 is applied, special pricing is applied when storing 3, 6 or 9 items. Per item pricing applies on the 4th, 5th if less than 6 items are stored. Per item pricing applies on the 7th and 8th item when less than 9 items are stored. Per item pricing is applied starting with 10th item when more than 9 items are stored. The Fees listed are for each Storage Period, either summer, fall semester, or spring semester. In addition to such Fees, various Additional Charges may apply as described in this section. Storage Squad shall charge and the Customer agrees to pay any and all of the additional charges applicable to the Customer. Such additional charges are intended to ensure Customer items are stored properly and to offset additional expenses Storage Squad incurs as a result of the deviation from standard procedures and practices of the services.
ROOM RETURN
Room Return includes In-Room Service during Pickup, Delivery and Storage for up to 25 boxed items for one student, one room, one customer account. Items from roommates, suitemates, or other customers may not be combined under a single Room Return package. If items from other students are combined under a single package, additional Room Return packages will be added to your invoice for each instance. Room Return reservations incur an additional fee of $100 to account for the non-refundable costs Storage Squad incurs to secure the Room Return Concierge Service for an appointment. Additional promos or discounts cannot be combined with Room Return Packages. Room Return includes In-Room Service during Pickup, Delivery and Storage for up to 25 items for one student, one room, one customer account. Additional fees may apply if storing multiple pieces of furniture. Items from roommates, suitemates, or other customers may not be combined under a single Room Return package. If items from other students are combined under a single package, additional Room Return packages will be added to your invoice for each instance. Room Return reservations incur an additional fee of $100 to account for the non-refundable costs Storage Squad incurs to secure the Room Return Concierge Service for an appointment. Additional promos or discounts cannot be combined with Room Return Packages. Room Return requires prior approval when requested outside of standard operating dates.
Special Date Requests – Requested “on-demand” delivery or pickup outside of the window of our posted schedule of available Dates requires a minimum fee of $250.
• Overweight or Overpacked Box – There shall be an additional fee of $25 for any box weighing over 50lbs or is overpacked where boxes edges/sides are rounded, bowed and not of typical box structure.
• Un-taped Boxes – For items that are not packed, incorrectly packed or inadequately taped, (open sides, untaped or incorrectly taped items) the Customer will incur a fee of $25/item up to a maximum of $100.
• Additional Handling/Wrapping – For any items improperly wrapped for storage, additional wrapping such as bubble wrap or moving blanket will incur an additional fee.
• Improperly Labeled Items – For items that are not labeled or are mis-labeled (missing name, customer ID, and/or item #), Customer will incur a fee of $25.
• Repack for Shipping – Upon shipping request, items that are not packed for shipping (bags, bins, totes, etc.), not packed correctly or incorrectly taped, (open sides, untaped or incorrectly taped items) the Customer will incur a fee of $35/item.
• Electronics/Cloth/Delicate Items – Customer shall incur a $35/item fee for any item that is deemed to require packaging, such as tv’s not in original packaging, bedding, headboards and similar items improperly packed for storage.
• Unthawed Fridge – There shall be an additional fee of $50 for any refrigerator not completely thawed out prior to pickup.
• Items in Fridge – If fridge is used for storage/packing the Customer will incur a fee and could be subject to an additional Overweight Item fee.
• Last Minute In Room Addition – There shall be an additional fee for an in room Pickup or Delivery that is requested within one hour of the Pickup or Delivery Time.
• Pickup Cancellation/Rescheduling – The Customer will incur a fee of $75 for each rescheduling or cancellation if notice is not provided at least 1 week prior to the Pickup Date for cancellations, or at least 72 hours prior to the Pickup Date for rescheduling.
• Distant Delivery – If the Delivery Location is outside of the three (3) mile radius of the Customer’s campus, the Customer shall pay a Special Delivery Fee or choose Shipping as their method of delivery, assuming any associated fees.
• Disposal of Items – In the event that Customer does not wish to have the Items returned, the Customer shall pay per Item for the handling and disposal of the Item.
• Promotional Prices – All promotional discounts shall apply only to the Fees required for your selected services. Discounts shall not apply to any additional Fees.
• Outstanding Balance – Accounts with an outstanding balance after seven (7) days from the time the invoice is sent shall be assessed a late payment fee. An additional fee shall be charged for each additional seven (7) day period from the assessment of the first late payment fee until full payment is received. The Items shall be held until any outstanding balance is paid in full.
INSURANCE AND REFUNDS FOR LOST OR DAMAGED ITEMS
Declared Value Coverage for Storage
Storage Squad automatically protects each Item against loss or damage due to the Company’s negligence up to a value of $100. This $100 amount is per Item stored, not for individual items contained within a storage Item. For example, a Mega Box is considered one Item and Storage Squad only protects the entire box for $100. Items contained within a box, bin, trunk, or other receptacle are not individually covered for $100. For example, an Item containing two coats, each valued at $100, becomes lost. Storage Squad would only be liable for $100 even though the Item contains more than $100 worth of declared value. Unless the Customer claims and purchases additional declared value coverage from Storage Squad, the Customer agrees that the value of each Item is no greater than $100, and acknowledges that Storage Squad’s liability is limited to $100.
If the Customer does not declare the full value of the Items stored or shipped with Storage Squad, the Customer agrees to assume the risk of loss of the Items in their entirety. This includes damage or loss as a result of burglary, vandalism, water, fire, vermin, or pests. Storage Squad and Storage Squad’s agents, affiliates, and authorized representatives are hereby released from any loss, liability, claim, expense, and/or damage to property, or injury to person in excess of the amounts by which storage or shipping could have been declared.
Additional Declared Value
Storage Squad strongly recommends purchasing additional declared value coverage where the replacement value of a Customer’s Item is greater than $100. The Customer may not purchase additional declared value coverage for more than $400 for any single Item. The Customer may not claim a declared value of more than $1000 for all of the Customer’s Items.
Each additional $100 in declared value may be claimed for an additional fee. The cost of additional declared value coverage may also be found on the Website.
To purchase additional declared value coverage for storage or shipping the Customer must: 1) Write out the declared value on the label of each individual Item and 2) Verify that additional declared value coverage has been paid for prior to Pickup.
Any improperly labeled Item will be subject to a maximum of the $100 declared value coverage provided by Storage Squad. The Customer may not declare a value in excess of $100 for an improperly labeled Item.
The Customer releases Storage Squad of all liability for damage done to an Item or any of an Item’s contents during or after shipping. The Customer understands that the automatic $100 in declared value coverage provided by Storage Squad is no longer applicable as soon as Storage Squad has released the Items to a third party shipping provider.
Declared Value Coverage Exceptions
The basic and additional declared value for Items stored provides coverage for damage or loss as a result of Storage Squad’s negligence. The declared value does not cover the following Items: 1) Unpackaged items, including furniture that is not wrapped or protected Cash, 2) Cash, Coins, jewelry, and collectibles, 3) Items of intangible or indefinable value, 4) Extremely fragile items (Glass, mirrors, etc.)
5) Damage to electronic equipment if not packed in its original manufacturer supplied packaging container. Electronics shall not be covered if there is no evidence of physical damage or breakage to its packaging container, 6) Inadequately packed items
7) Concealed and/or internal damage, 8) Wheels or casters on common furniture
9) Minor damage caused by normal handling (including, but not limited to scratches, nicks, and cuts), 10) Damage to outer storage containers (e.g. plastic totes, suitcases, trunks, etc.), 11) Damage due to natural disasters, acts of terror, acts of warfare, or acts of God, 12) Damage due to atmospheric conditions (heat or cold sensitive items)
13) Loss or damage occurring while the Items are not in the possession of Storage Squad or one of its affiliates, 14) Loss of damages caused by forces outside Storage Squad’s control, 15) Ikea or other particle board furniture/items,16) Plastic Storage Containers
Damaged Items must have clear indications of physical damage to the exterior. Storage Squad shall not be held liable for internal damage that is concealed within its outer packaging. All claims must be made within 24 hours of delivery date.
Risk of any loss in excess of the declared value is assumed by the Customer. You may transfer this risk to an insurance carrier of your choice through the purchase of an insurance policy. Contact an insurance agent or broker if you desire insurance coverage. We do not provide insurance coverage of any kind.
Storage Squad’s maximum liability for loss, damage, expense, or cost incurred are expressly limited by these Terms and are limited only to the applicable Storage Period. The Customer assumes liability for any damage the Customer’s Items may inflict on the property of others.
Declared Value Coverage Claims for Shipping
If your items are lost or damaged when shipped via UPS, please follow the steps below to submit a claim. Please note that Storage Squad is not liable for loss or damage which occurs during shipment via UPS. All claims will be handled by UPS and the total amount to be reimbursed is at their discretion.
Steps to submit a claim for shipment:
Please take pictures of your package both outside and inside of the damage you sustain. PLEASE KEEP THE BOX AND MERCHANDISE – DO NOT DISCARD AND DO NOT MAIL BACK TO THE SHIPPER.
Please notate the time of delivery and description of the damage both outside and inside or per item. If an item was delivered, notate the discovery time.
Notate how your package was protected IE; bubble wrap etc. Storage Squad reinforces each item with tape but cannot protect items contained within packages. Any special packaging must be done by the Customer.
Scan your pictures into an email along with a description of your product, the value and damage of your product; all info in the above questions; along with your tracking number and contact information.
Your shipper will submit a claim on your behalf, the process can take upwards of 10 business days to complete.
If the Customer is not present during the Delivery, the condition of the order as noted on the original contract shall define the extent of the loss or damage. Storage Squad will not assume liability for damage that occurs after the Items have been delivered and have left the possession of Storage Squad and/or its representatives.
Claims or losses not reported to Storage Squad within the ten (10) days immediately following the Delivery Time will be considered waived. All completed claims will be processed by Storage Squad and a response will be issued within thirty (30) days of receipt. Upon approval of the claim, Storage Squad shall disburse the lesser of the following amounts:
1) The cost of reasonably restoring the Item to its original condition.
2) The actual replacement value of the Item,
3) The basic and declared value for the Item.
Product and Service Images and Descriptions
We try to describe and display the features of all of the services shown on the Website as accurately as possible; however, we do not warrant that all descriptions, photographs, pricing or other information on the Site is accurate, complete, current or entirely error-free. We may make changes to the Website at any time and without notice. The colors you see will depend on your monitor and the descriptions we provide often depend on information given to us by others. In addition, the information on the Website may contain typographical or other human errors and may not be complete or current despite our efforts. All weights and size dimensions may be approximations.
WEBSITE CONTENT
All content on the Website, including but not limited to text, graphics, images, software, features, tools, code, information and other content (collectively, the “Content”), is the property of Storage Squad and its licensors and is protected under United States and foreign copyright laws and other laws. In connection with your use of the Website, Storage Squad grants you a limited, non-transferable, non-sublicensable, non-exclusive, revocable license to access, view, use, print and download a single copy of the Content for your personal use, provided you do not modify or delete any copyright, trademark or other proprietary notice that appears in the Content. Storage Squad may revoke this license at any time for any or no reason. Other than as expressly allowed in these Terms, any other use of the Website or Content is expressly prohibited. You may not sell or modify Content or reproduce, display, distribute or otherwise use Content in any way for any public or commercial purpose without Storage Squad’s prior written consent. Use of Content on any online or digital platform or in a networked environment other than as expressly authorized herein is prohibited. Unauthorized use of Content may be in violation of copyright, trademark and other laws.
The Content we choose to make available on the Website from time to time may be used solely for personal, noncommercial purposes in compliance with all laws and regulations that apply to you.
Without limitation of the foregoing, the Website may contain certain content from third parties. Content may be subject to its own additional license terms and policies. You should refer to the terms and policies posted on third party websites prior to using any such site. Storage Squad does not endorse, oppose or edit any opinion, claim, or analysis expressed by any third party. You agree that Storage Squad is not responsible for the substance or accessibility of any Third Party Content accessible through the Website and understand that you bear all risks associated with your access to and/or use of such content.
TRADEMARKS
The names, marks and logos appearing in the Website’s Content are, unless otherwise noted, trademarks owned by or licensed to Storage Squad. The use of these marks, except as provided in these Terms, is prohibited. You may not use Storage Squad’s trade name, trademarks, service marks or other intellectual property assets or its branded products and services for promotional, advertising or any other commercial purpose, unless and to the extent Storage Squad specifically agrees in writing.
DISCLAIMERS
YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
YOUR USE OF THE WEBSITE SHALL BE AT YOUR OWN RISK. THE COMPANY AND ITS DIRECTORS, OFFICERS, MANAGERS, MEMBERS, EMPLOYEES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, AFFILIATES, SERVICE PROFESSIONALS, SUPPLIERS, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND MAKE NO WARRANTIES, REPRESENTATIONS OR GUARANTEES RELATING TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF ANY INFORMATION OR MATERIAL CONTAINED IN OR PRESENTED ON THE WEBSITE. THE SERVICES OFFERED ON OR THROUGH THE WEBSITE, SUBMITTED CONTENT, AND ANY INFORMATION OR MATERIAL CONTAINED IN OR PRESENTED ON THIS WEBSITE IS PROVIDED TO YOU ON AN “AS IS,” AND “AS AVAILABLE” BASIS. THE COMPANY AND ITS MANAGERS, MEMBERS, EMPLOYEES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, AFFILIATES, SERVICE PROFESSIONALS, SUPPLIERS, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. THE COMPANY MAKES NO WARRANTY THAT: THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; THAT YOUR ACCESS TO OR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE; THAT ANY DEFECTS IN THE SERVICES WILL BE CORRECTED; OR THAT THE SERVICES OR ANY SERVER THROUGH WHICH YOU ACCESS THE SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY DOES NOT PROVIDE ANY WARRANTIES AGAINST ERRORS, MISTAKES OR INACCURACIES OF DATA, CONTENT, INFORMATION, MATERIALS, SUBSTANCE OF THE WEBSITE, OR SUBMITTED CONTENT, OR ANY UNAUTHORIZED ACCESS TO OR USE OF THE COMPANY’S SECURE SERVERS OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN. THE COMPANY DOES NOT ENDORSE, WARRANT, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE WEBSITE OR ANY HYPERLINKED SITE. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE QUALITY, SUITABILITY, RELIABILITY, TIMING, DURABILITY, LEGALITY OR ANY OTHER ASPECT OF THE SERVICES OFFERED OR PROVIDED BY THE PROFESSIONALS OR REQUESTED BY CUSTOMERS THROUGH USE OF THE SERVICES, WHETHER IN PUBLIC, PRIVATE OR OFFLINE INTERACTIONS, OR ABOUT THE ACCREDITATION, REGISTRATION OR LICENSING OF ANY PROFESSIONAL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE COMPANY OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS OF SERVICE.
LIMITATIONS OF LIABILITY
USE OF THE WEBSITE IS SOLELY AT YOUR OWN RISK. IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, DIRECTORS, OFFICERS, MANAGERS, EMPLOYEES, AGENTS, INCLUDING, BUT NOT LIMITED TO, THIRD-PARTY INDEPENDENT CONTRACTORS, AND LICENSORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR OTHER CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY SITES LINKED TO THEM, ANY SERVICES OBTAINED THROUGH THE WEBSITE, ANY USE BY OTHER USERS OF YOUR USER INFORMATION OR THE USE OR INABILITY TO USE THE WEBSITE, REGARDLESS OF WHETHER THE COMPANY OR AN AUTHORIZED REPRESENTATIVE OF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT WHERE LIABILITY IS MANDATORY IN WHICH EVENT LIABILITY FOR DAMAGES SHALL BE LIMITED TO THE AMOUNTS PAID BY THE CUSTOMER FOR THE APPLICABLE SERVICE GIVING RISE TO THE CLAIM. NO CLAIM, SUIT OR ACTION SHALL BE BROUGHT AGAINST THE COMPANY MORE THAN SIX MONTHS AFTER THE RELATED CAUSE OF ACTION HAS OCCURRED.
REMEDIES FOR BREACH
The Company may take any action that it deems necessary or appropriate if it believes that any user violated these Terms, infringed any intellectual property right, privacy right or confidentiality principles, threatens any person’s personal safety, or uses offensive language. The Company may: (i) disclose the user’s identity to law enforcement agencies, or to any third party claiming violation of their intellectual property or privacy right, (ii) block the user’s IP address, notify the user’s Internet Service Provider, (iii) suspend or terminate any account on the Website, (iv) moderate any content submitted through the Website, and/or, (iv) take any other action provided for in these Terms or available under equity or law. Upon any termination or suspension of your right to access or use the Website in accordance with these Terms, your right to use the Website will immediately cease and you must discontinue use of the Website. Storage Squad reserves the right to immediately and permanently deactivate your account and delete any information or content stored through your account.
INDEMNIFICATION
You agree to indemnify and hold harmless the Company and its affiliates, directors, officers, managers, members, employees, agents, partners and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, debts and expenses (including, but not limited to attorney’s fees) arising from or relating to: (i) your use of and access to the Website, including but not limited to, (a) the services offered via the Website, (b) the storing of hazardous materials or other prohibited items, (c) storing goods or materials of third parties, or (d) otherwise arising out of these Terms, including your breach of these Terms, claims of, or liabilities to third parties, (ii) injury, death or property damage arising from or related to the use of the services available on the Website, (iii) your infringement of any third party rights, including, but not limited to, intellectual property or privacy rights of any individual or entity, (iv) your breach or non-compliance with these Terms, and (v) any damage of any sort, whether direct, indirect, special or consequential, you may cause to any third party with relation to the services. The indemnification obligation will survive these Terms, without any limitations on scope or amount, and shall apply to third-party claims as well as claims between you and the Company.
AFFILIATION
Storage Squad LLC. is a privately owned corporation and is in no way affiliated with or endorsed by any university.
GOVERNING LAW AND JURISDICTION
These Terms shall be governed by the laws of the State of North Carolina, without regard to its conflict of laws principles. You agree to submit to the personal and exclusive jurisdiction of the state and federal district courts of the State of North Carolina, Wake County, and acknowledge that you do so voluntarily, while remaining responsible for complying with your local laws. Customer hereby waives Customer’s right to a jury trial for any and all claims made against or through Storage Squad in connection with these Terms.
Class Action Waiver.
YOU AND WE EACH AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN LITIGATION, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION. YOU AND WE AGREE TO WAIVE ANY RIGHT TO BRING OR TO PARTICIPATE IN SUCH AN ACTION IN ARBITRATION OR IN COURT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. NOTWITHSTANDING THE FOREGOING, THE PARTIES RETAIN THE RIGHT TO PARTICIPATE IN A CLASS-WIDE SETTLEMENT.
MISCELLANEOUS
Assignment. The Company may assign or transfer the rights, interests, or obligations under these Terms, at its sole discretion, without obtaining your consent.
Severability. Should any part of these Terms be rendered or declared invalid by an appropriate authority, such invalidation of such part or portion of these Terms shall not invalidate the remaining portions thereof, which shall remain in full force and effect.
No Waiver. Any failure of the Company to enforce or exercise a right provided in these Terms is not a waiver of that right.
TEXT COMMUNICATIONS
You must provide a mobile phone number and agree to these Terms in order to receive SMS, MMS or text messages (“Text Communications”) from Storage Squad. In providing your mobile phone number to Storage Squad you acknowledge and agree that (i) Text Communications will be sent to the number you provide by Storage Squad and whoever has access to that mobile phone or carrier account will be able to see this information; and (ii) you are the subscriber for the number you provide and will inform Storage Squad if you are no longer the subscriber. Once you provide your mobile phone number to Storage Squad, message frequency will vary. Message and data rates apply. You can opt out of this program at any time. Please contact us at [email protected] with any additional questions you may have about the content of Text Communications you receive.
CONSENT TO ELECTRONIC COMMUNICATIONS
We may communicate and transact with you electronically through the Website or through other electronic means.
Contact Information
To contact Storage Squad with any questions regarding our policies and Terms and Conditions, please email us at [email protected].
